All orders placed before 1pm delivered to the UK mainland over £100 qualify for free delivery and are dispatched via Royal Mail Next Day Special Delivery which is fully tracked and insured. A tracking reference number will be provided with your confirmation order so you can keep track of your purchase.
Orders placed before 1pm delivered to the UK mainland under £100 can be delivered via Royal Mail Recorded Delivery (3-5 working days) – £4.70, or Royal Mail Special Delivery (Next working day) – £8.80. A tracking reference number will be provided with your confirmation order so you can keep track of your purchase.
For items purchased online, by email, through a catalogue, over the telephone or by post: If you change your mind about your purchase, or have purchased an unwanted gift, please return the unused goods to us in pristine condition with the original box and paperwork and receipt within 14 days and we will offer you a choice of an exchange, credit note or a refund.
Faulty goods returned after a 30 day period will be subject to the manufacturer’s warranty and action will be taken to repair, replace, or refund in full the item as quickly as is possible. This policy conforms to the Consumer Rights Act 2015 and does not affect your statutory rights.
Pleasance & Harper
54 Broad Street,
Watches and jewellery that have been specially ordered for customers will be exempt from the returns policy.
All returns must be in new, unworn condition with original brand packaging.
The items should be returned using a method of shipping suitable to its size, nature and value, and be well packaged so as to avoid damage during transit. We are not liable for any associated shipping and packaging costs for this type of return.
We strongly recommend Royal Mail’s Special Delivery Service with full insurance for returning items to us.