For items purchased online, by email, over the telephone or by post: If you change your mind about your purchase, or have purchased an unwanted gift, please return the unused goods in pristine condition to us with the original box, paperwork and receipt by the 10th January 2025 and we will offer you a choice of an exchange, credit note or a refund.
Returns address:
Returns
Pleasance & Harper
54 Broad Street,
Hereford,
Herefordshire
HR4 9AB
This refund policy only applies to products sold and fulfilled via the website, for our store refund policy please contact the store directly. We aim to process returns the same working day but please allow up to 7-14 days for this to be processed. Please note special orders, including items which have been personalised, engraved, adjusted or resized are non returnable and therefore not covered under our standard returns policy. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse. This does not affect your statutory rights.
Please return your item along with the original receipt. Items must be packaged as you received it including any free gifts or accessories that you received. The item must be returned complete with the original box in pristine condition.
Please Note;
– The returns period begins from the date you receive the goods. Free gifts that are being sent separately do not delay this period from commencing.
– Items which have been worn or display signs of wear will not be accepted back for a full refund. For more details, see our terms and conditions.
– We are unable to accept returns of earrings or cleaning products due to hygiene reasons. This does not affect your statutory rights.
– Special orders or bespoke items are non-returnable, including watches where specific numbers have been requested.
– Smartwatches must be returned unpaired, unregistered and set to original factory settings. Any watch that has been registered to an app or worn/used for activities will not be accepted back for a full refund.
– In any case where an order has been requested to have been personalised, adjusted or resized we unfortunately cannot offer refunds, and would not be covered under our standard returns policy.
– Special order strap replacements, along with special orders are non returnable.
– If you choose to exchange your item, a refund will not be offered for the exchanged item unless the product is faulty.
| Friday 20th December | Recorded Delivery Signed For |
| Monday 23rd December | Next Day Special Delivery Guaranteed |