Your watch is an investment and we want to make sure you enjoy every minute of owning it. That’s why its care is incredibly important to us. Every watch needs regular maintenance to keep it working at its best. Most brands recommend that watches are serviced every three to five years, to ensure their performance and extend their lifespan.
OMEGA
General Information
Complete Maintenance Service
Full maintenance service includes the following interventions:
- Dismantling of movement, cleaning, oiling, assembling, tuning of the precision and check of the function of the movement.
- Repair or replacement of worn or damaged movement parts.
- Replacement of plexiglass, hands, crown, tube, pushers (chronograph watch), correctors, gaskets, battery (quartz watch) if necessary (parts included except special mineral glass or sapphire crystal and precious metal parts which are invoiced separately).
- Restoration of water resistance (water-resistance watch).
- Complimentary refurbishment and cleaning of case and metal bracelet to the best possible finish.
- Technical and aesthetical final check.
For movements without a serial number, a technical upgrade to the latest movement version is performed, if applicable.
Partial Maintenance Service
Partial maintenance service may include the following interventions:
- Replacement of plexiglass, hands, crown, tube, pushers (chronograph watch), correctors, gaskets, battery (quartz watch) if necessary (parts included except special mineral glass or sapphire crystal and precious metal parts which are invoiced separately).
- Restoration of water resistance (water-resistance watch).
- Cleaning (washing) of case and metal bracelet.
What must I do to ensure that my watch provides me with excellent service for many years?
- Magnetic fields: avoid placing your watch on loudspeakers or refrigerators since they generate powerful magnetic fields. Some common sources of electromagnetic exposure are: Large speakers/ close proximity to speakers, Cordless telephones, Wireless routers, Mobile telephones, Radio alarm clocks, Power lines, Microwave ovens, Close and frequent proximity to laptops/ hard drives.
- Swimming in the sea: always rinse your watch with warm water afterwards
- Shocks: whether thermal or other, avoid them.
- Screw-in crown: screw in the crown carefully to prevent water from from penetrating the mechanism.
- Non screw-in crown: push it back to the neutral position to prevent water from penetrating the mechanism.
- Cleaning: for metal bracelets and water-resistant cases, use a toothbrush with soapy water to clean and a soft cloth for drying.
- Chemical products: avoid direct contact with solvents, detergents, perfumes, cosmetics etc., since they may damage the bracelet, case or gaskets.
- Temperature: avoid exposure to extreme temperatures (greater than 60°C, or 140°F, less than 0°C, or 32°F) or extreme temperature changes.
- Water resistance: a watch’s water resistance cannot be permanently guaranteed. It may be affected by ageing of gaskets or by an accidental shock to the crown. As stipulated in your service instructions, we recommend you have the water resistance of your watch checked once a year by an approved service agent.
What are the service intervals?
Like any precision instrument, a watch needs regular servicing to ensure that it functions perfectly. We cannot indicate the frequency of such work, since it depends on the model, the climate and the owner’s individual care of the watch. As a general rule, your watch should be serviced every 4 to 5 years, depending on the conditions in which it is used.
Who should I contact for a maintenance service or battery replacement?
We recommend that you contact an approved service centre or authorised retailer, who are equipped with the tools and apparatus required to carry out the work and the necessary checks in a professional manner. Only these entities can guarantee that their work is carried out in accordance with manufacturer’s strict quality standards.
You can contact our Servicing and Repairs Department by phone on 01432 350600 or by email at [email protected]
Longines
General Information
Complete Maintenance Service
Full maintenance service includes the following interventions:
- Dismantling of movement, cleaning, oiling, assembling, tuning of the precision and check of the function of the movement.
- Repair or replacement of worn or damaged movement parts.
- Replacement of plexiglass, hands, crown, tube, pushers (chronograph watch), correctors, gaskets, battery (quartz watch) if necessary (parts included except special mineral glass or sapphire crystal and precious metal parts which are invoiced separately).
- Restoration of water resistance (water-resistance watch).
- Complimentary refurbishment and cleaning of case and metal bracelet to the best possible finish.
- Technical and aesthetical final check.
Partial Maintenance Service
Partial maintenance service may include the following interventions:
- Replacement of plexiglass, hands, crown, tube, pushers (chronograph watch), correctors, gaskets, battery (quartz watch) if necessary (parts included except special mineral glass or sapphire crystal and precious metal parts which are invoiced separately).
- Restoration of water resistance (water-resistance watch).
- Cleaning (washing) of case and metal bracelet.
What must I do to ensure that my watch provides me with excellent service for many years?
- Magnetic fields: avoid placing your watch on loudspeakers or refrigerators since they generate powerful magnetic fields. Some common sources of electromagnetic exposure are: Large speakers/ close proximity to speakers, Cordless telephones, Wireless routers, Mobile telephones, Radio alarm clocks, Power lines, Microwave ovens, Close and frequent proximity to laptops/ hard drives.
- Swimming in the sea: always rinse your watch with warm water afterwards
- Shocks: whether thermal or other, avoid them.
- Screw-in crown: screw in the crown carefully to prevent water from from penetrating the mechanism.
- Non screw-in crown: push it back to the neutral position to prevent water from penetrating the mechanism.
- Cleaning: for metal bracelets and water-resistant cases, use a toothbrush with soapy water to clean and a soft cloth for drying.
- Chemical products: avoid direct contact with solvents, detergents, perfumes, cosmetics etc., since they may damage the bracelet, case or gaskets.
- Temperature: avoid exposure to extreme temperatures (greater than 60°C, or 140°F, less than 0°C, or 32°F) or extreme temperature changes.
- Water resistance: a watch’s water resistance cannot be permanently guaranteed. It may be affected by ageing of gaskets or by an accidental shock to the crown. As stipulated in your service instructions, we recommend you have the water resistance of your watch checked once a year by an approved service agent.
What are the service intervals?
Like any precision instrument, a watch needs regular servicing to ensure that it functions perfectly. We cannot indicate the frequency of such work, since it depends on the model, the climate and the owner’s individual care of the watch. As a general rule, your watch should be serviced every 4 to 5 years, depending on the conditions in which it is used.
Who should I contact for a maintenance service or battery replacement?
We recommend that you contact an approved service centre or authorised retailer, who are equipped with the tools and apparatus required to carry out the work and the necessary checks in a professional manner. Only these entities can guarantee that their work is carried out in accordance with manufacturer’s strict quality standards.
You can contact our Servicing and Repairs Department by phone on 01432 350600 or by email at [email protected]
Hamilton
General Information
Complete Maintenance Service
Full maintenance service includes the following interventions:
- Dismantling of movement, cleaning, oiling, assembling, tuning of the precision and check of the function of the movement.
- Repair or replacement of worn or damaged movement parts.
- Replacement of plexiglass, hands, crown, tube, pushers (chronograph watch), correctors, gaskets, battery (quartz watch) if necessary (parts included except special mineral glass or sapphire crystal and precious metal parts which are invoiced separately).
- Restoration of water resistance (water-resistance watch).
- Complimentary refurbishment and cleaning of case and metal bracelet to the best possible finish.
- Technical and aesthetical final check.
Partial Maintenance Service
Partial maintenance service may include the following interventions:
- Replacement of plexiglass, hands, crown, tube, pushers (chronograph watch), correctors, gaskets, battery (quartz watch) if necessary (parts included except special mineral glass or sapphire crystal and precious metal parts which are invoiced separately).
- Restoration of water resistance (water-resistance watch).
- Cleaning (washing) of case and metal bracelet.
What must I do to ensure that my watch provides me with excellent service for many years?
- Magnetic fields: avoid placing your watch on loudspeakers or refrigerators since they generate powerful magnetic fields. Some common sources of electromagnetic exposure are: Large speakers/ close proximity to speakers, Cordless telephones, Wireless routers, Mobile telephones, Radio alarm clocks, Power lines, Microwave ovens, Close and frequent proximity to laptops/ hard drives.
- Swimming in the sea: always rinse your watch with warm water afterwards
- Shocks: whether thermal or other, avoid them.
- Screw-in crown: screw in the crown carefully to prevent water from from penetrating the mechanism.
- Non screw-in crown: push it back to the neutral position to prevent water from penetrating the mechanism.
- Cleaning: for metal bracelets and water-resistant cases, use a toothbrush with soapy water to clean and a soft cloth for drying.
- Chemical products: avoid direct contact with solvents, detergents, perfumes, cosmetics etc., since they may damage the bracelet, case or gaskets.
- Temperature: avoid exposure to extreme temperatures (greater than 60°C, or 140°F, less than 0°C, or 32°F) or extreme temperature changes.
- Water resistance: a watch’s water resistance cannot be permanently guaranteed. It may be affected by ageing of gaskets or by an accidental shock to the crown. As stipulated in your service instructions, we recommend you have the water resistance of your watch checked once a year by an approved service agent.
What are the service intervals?
Like any precision instrument, a watch needs regular servicing to ensure that it functions perfectly. We cannot indicate the frequency of such work, since it depends on the model, the climate and the owner’s individual care of the watch. As a general rule, your watch should be serviced every 4 to 5 years, depending on the conditions in which it is used.
Who should I contact for a maintenance service or battery replacement?
We recommend that you contact an approved service centre or authorised retailer, who are equipped with the tools and apparatus required to carry out the work and the necessary checks in a professional manner. Only these entities can guarantee that their work is carried out in accordance with manufacturer’s strict quality standards.
You can contact our Servicing and Repairs Department by phone on 01432 350600 or by email at [email protected]
Tissot
General Information
Complete Maintenance Service
Full maintenance service includes the following interventions:
- Dismantling of movement, cleaning, oiling, assembling, tuning of the precision and check of the function of the movement.
- Repair or replacement of worn or damaged movement parts.
- Replacement of plexiglass, hands, crown, tube, pushers (chronograph watch), correctors, gaskets, battery (quartz watch) if necessary (parts included except special mineral glass or sapphire crystal and precious metal parts which are invoiced separately).
- Restoration of water resistance (water-resistance watch).
- Cleaning (washing) case and metal bracelet.
- Technical and aesthetical final check.
Partial Maintenance Service
Partial maintenance service may include the following interventions:
- Replacement of plexiglass, hands, crown, tube, pushers (chronograph watch), correctors, gaskets, battery (quartz watch) if necessary (parts included except special mineral glass or sapphire crystal and precious metal parts which are invoiced separately).
- Restoration of water resistance (water-resistance watch).
- Cleaning (washing) of case and metal bracelet.
What must I do to ensure that my watch provides me with excellent service for many years?
- Magnetic fields: avoid placing your watch on loudspeakers or refrigerators since they generate powerful magnetic fields. Some common sources of electromagnetic exposure are: Large speakers/ close proximity to speakers, Cordless telephones, Wireless routers, Mobile telephones, Radio alarm clocks, Power lines, Microwave ovens, Close and frequent proximity to laptops/ hard drives.
- Swimming in the sea: always rinse your watch with warm water afterwards
- Shocks: whether thermal or other, avoid them.
- Screw-in crown: screw in the crown carefully to prevent water from from penetrating the mechanism.
- Non screw-in crown: push it back to the neutral position to prevent water from penetrating the mechanism.
- Cleaning: for metal bracelets and water-resistant cases, use a toothbrush with soapy water to clean and a soft cloth for drying.
- Chemical products: avoid direct contact with solvents, detergents, perfumes, cosmetics etc., since they may damage the bracelet, case or gaskets.
- Temperature: avoid exposure to extreme temperatures (greater than 60°C, or 140°F, less than 0°C, or 32°F) or extreme temperature changes.
- Water resistance: a watch’s water resistance cannot be permanently guaranteed. It may be affected by ageing of gaskets or by an accidental shock to the crown. As stipulated in your service instructions, we recommend you have the water resistance of your watch checked once a year by an approved service agent.
What are the service intervals?
Like any precision instrument, a watch needs regular servicing to ensure that it functions perfectly. We cannot indicate the frequency of such work, since it depends on the model, the climate and the owner’s individual care of the watch. As a general rule, your watch should be serviced every 4 to 5 years, depending on the conditions in which it is used.
Who should I contact for a maintenance service or battery replacement?
We recommend that you contact an approved service centre or authorised retailer, who are equipped with the tools and apparatus required to carry out the work and the necessary checks in a professional manner. Only these entities can guarantee that their work is carried out in accordance with manufacturer’s strict quality standards.
You can contact our Servicing and Repairs Department by phone on 01432 350600 or by email at [email protected]
TAG Heuer
General Information
Complete Maintenance Service
- The movement is inspected and disassembled.
- Individual movement parts, case and bracelet are ultrasonically cleaned.
- Worn movement components are replaced as necessary.
- The movement is systematically re-assembled and re-oiled using different types of specialised lubricants.
- Case polished (best possible)
- The sealing gaskets listed are replaced.
- The watch is then subjected to timing and water resistance testing with an additional power reserve test for automatic watches.
- Final quality control inspection. If further work is required we will advise.
Partial Maintenance Service
- The movement is checked, watch is ultrasonically cleaned, new battery inserted.
- All the sealing gaskets listed are replaced.
- Once completed the case is re-assembled and the watch is subject to timing and water resistance testing.
- If further work is required, TAG Heuer will advise.
What must I do to ensure that my watch provides me with excellent service for many years?
- Magnetic fields: avoid placing your watch on loudspeakers or refrigerators since they generate powerful magnetic fields. Some common sources of electromagnetic exposure are: Large speakers/ close proximity to speakers, Cordless telephones, Wireless routers, Mobile telephones, Radio alarm clocks, Power lines, Microwave ovens, Close and frequent proximity to laptops/ hard drives.
- Swimming in the sea: always rinse your watch with warm water afterwards
- Shocks: whether thermal or other, avoid them.
- Screw-in crown: screw in the crown carefully to prevent water from from penetrating the mechanism.
- Non screw-in crown: push it back to the neutral position to prevent water from penetrating the mechanism.
- Cleaning: for metal bracelets and water-resistant cases, use a toothbrush with soapy water to clean and a soft cloth for drying.
- Chemical products: avoid direct contact with solvents, detergents, perfumes, cosmetics etc., since they may damage the bracelet, case or gaskets.
- Temperature: avoid exposure to extreme temperatures (greater than 60°C, or 140°F, less than 0°C, or 32°F) or extreme temperature changes.
- Water resistance: a watch’s water resistance cannot be permanently guaranteed. It may be affected by ageing of gaskets or by an accidental shock to the crown. As stipulated in your service instructions, we recommend you have the water resistance of your watch checked once a year by an approved service agent.
You can contact our Servicing and Repairs Department by phone on 01432 350600 or by email at [email protected]
Seiko
General Information
Complete Maintenance Service
Full maintenance service includes the following interventions:
- Disassemble the watch and bracelet
- Ultrasonically clean the bracelet and case
- Fully disassemble the movement into the component parts
- Machine clean movement parts
- Replace all worn, faulty or defective movement components with genuine SEIKO parts
- Reassemble the movement and lubricate components where required. (Fully replace movement with complete new movement on certain models)
- Test the timekeeping by quartz or mechanical testing equipment to ensure timekeeping is within specification
- Replace all gaskets and seals with genuine SEIKO parts to ensure water resistance is within specification
- Replace the battery on quartz watches
- Reassemble the watch case and bracelet
- Pressure test the watch to specification
- Reset the watch to the correct time and date
- Test the timekeeping for three days
- Perform a last inspection and sign a certificate of care
- The watch will then be passed to a quality control administrator who will ensure that all the work conforms to the high standards specified for all SEIKO Watch Corporation products
You can contact our Servicing and Repairs Department by phone on 01432 350600 or by email at [email protected]
We are also able to service watch brands through qualified service centres for the following brands:-.
- Alpina
- Accurist
- Avia
- Ball
- Baume & Mercier
- Boss Black / Orange
- Citizen
- Certina
- Cartier
- Casio
- Daniel Wellington
- EBEL
- Frank Muller
- Frederique Constant
- Gucci
- Gerard Perregaux
- Luminox
- Lorus
- Lacoste
- Mondaine
- Maurice Lacroix
- Oris
- Pulsar
- Rado
- Rotary
- Rolex
- Sekonda
- TW Steel
- Tudor
- Victorinox
- Zenith
You can contact our Servicing and Repairs Department by phone on 01432 350600 or by email at [email protected]